Internal platform · Professional work

Internal Multi Agent Platform

An employee support platform built for Comoto Holdings, connecting company knowledge, enterprise systems and human support in one conversation.

Employees needed a way to find company guidance, work with connected systems and reach the support team without starting a new conversation at each step.

The platform brings those paths together in an existing chat workspace, with specialist assistants, enterprise integrations and a handoff to human support.

Context: Comoto Holdings · Internal employee support
My role: Primary application contributor for agents, integrations and conversation workflows, with collaborative work on administration and deployment.

Internal Multi Agent PlatformComoto Holdings

Employee conversation

Single thread

Employee

I can’t access a work application. Where should I start?

Assistant

Start with the account access guidance. The conversation stays available if the support team needs to help.

Account access guidanceCompany knowledge

A clear starting point

Keep the application name, the access you need and what happens when you try together in the request.

Those details give the conversation a useful starting point if further support is needed.

In this conversation

Knowledge is the starting point.

The request needs relevant guidance. A specialist retrieves it and returns the result to the employee’s conversation.

Original questionRelevant knowledgeFollow-up context

Human support continues the thread

Support team

Which application are you trying to access, and what happens when you sign in?

The support reply returns to the employee’s conversation, alongside the original question.

Behind the conversation

The right help,
in the same thread.

Understand the request
Identify what the employee needs and the context already available.
Agentic RAG
Knowledge assistant
Relevant guidance, returned to the same conversation.
Keep the context
Carry the question and guidance into follow-up work.

Specialist responsibilities

Different capabilities.
A connected response.

Knowledge assistantAgentic RAG

Searches connected company knowledge and brings relevant guidance back into the conversation.

Retrieval and follow-up questions stay connected to the employee’s original request.

Systems assistantEnterprise integrations

Works with connected systems to retrieve information and carry out supported tasks.

Specialist tools give each integration a defined role in the wider conversation.

Human supportConversation handoff

Connects the employee with the support team when a person needs to continue the request.

The original question, conversation and support reply remain part of the same interaction.

Each specialist has a defined responsibility within the wider support workflow.

Handoff brief

The context
carries forward.

Original request: I can’t access a work application. Where should I start?
Related guidance: Account access guidance
Conversation: The employee’s question, assistant response and support reply stay connected.

Human supportContinue with the employee

Conversational interfaces
Specialist agents
System integrations
Persistent state
Human handoff
Administration

Connect the whole support journey

I worked on the conversational interface and specialist workflows behind it. A request could lead to relevant guidance, an action in a connected system or help from the support team.

Follow-up messages retained the context of the original request, allowing the employee to continue the conversation as their needs became clearer.

Give specialists clear responsibilities

Specialist assistants handled different kinds of requests. I connected them to the application and enterprise integrations, including response handling and conversation state.

Predictable workflows used explicit application logic. Model-based coordination handled requests that needed interpretation, keeping routine decisions straightforward to test and maintain.

Make human handoff part of the product

I implemented handoff workflows that connected the employee conversation with human support. The original request and its context stayed available when a person took over.

This connected the chat interface, APIs and saved conversation state, so both the employee and support team could continue the same interaction.

Support administration and operation

My work included application and data support for assistant configuration, connected knowledge and operational visibility. Health reporting and integration handling helped the team understand the state of the system.

A connected employee support workflow

The resulting implementation gave employees a path from a question to company guidance, connected workflows or human help. Conversations retained their context, and the team had tools to configure and operate the platform.

Explore the work

Engineering notes on agent workflows and application reliability.

A similar need on your team?

Internal tools and automation

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What a useful health check needs to establish

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